Shipping policy

1. Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays).

Once your order is processed, you will receive a confirmation email with your shipping details.

2. Shipping Time

Delivery times depend on your location:

  • Europe: 5–10 business days
  • International: 7–20 business days

Please note that delivery times are estimates and may vary due to external factors such as customs clearance, carrier delays, or peak seasons.

3. Shipping Costs

  • Shipping fees are calculated at checkout based on your location and selected shipping method
  • Free shipping may be offered on selected orders or promotions

4. Order Tracking

Once your order is shipped, you will receive a tracking number via email.
You can use this number to track your shipment in real time.

5. Customs, Duties & Taxes

For international orders:

  • Customs duties and import taxes may apply depending on your country
  • These charges are the responsibility of the customer
  • Euro Trading is not responsible for delays caused by customs

6. Delays

While we aim to deliver orders within the estimated timeframe, delays may occur due to:

  • High demand periods
  • Shipping carrier issues
  • Customs processing

Euro Trading is not liable for delays beyond our control.

7. Incorrect Address

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided:

  • We are not responsible for lost packages
  • Additional shipping fees may apply for reshipment

8. Lost or Stolen Packages

Euro Trading is not responsible for lost or stolen packages confirmed as delivered.

If you experience an issue:

  • Please contact the shipping carrier directly
  • You may also contact our support team for assistance

9. Damaged Items

If your order arrives damaged:

  • Contact us within 48 hours of delivery
  • Provide clear photos or videos of the damaged item

We will review your case and offer a replacement or refund if applicable.

10. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on availability.

11. Contact Us

If you have any questions about your shipment:

Email: info@alshalafeh-group.de